Terms and Conditions

Shipping Damage

In the event of shipping damage the customer invoiced is responsible for documenting the damage on their receiving documents prior to placing a claim with www.crumbncrust.com. This documentation must be supplied to www.crumbncrust.com to complete any shipping claim placed with www.crumbncrust.com. Once the claim is verified by the shipping carrier www.crumbncrust.com will issue credit.

Discrepancies on order Acknowledgements

It is strongly recommended that the customer verify within 24 hours pricing, products and shipping method confirmed on all orders via the order acknowledgement.

Order Cancellations

www.crumbncrust.com will only accept order cancellations for unbaked non-custom orders up to 72 hours prior to baking. www.crumbncrust.com will not accept any order cancellation for custom products unless notification occurs to www.crumbncrust.com within 24 hours of order placement. If raw materials or production have been started on any custom product no cancellations will be allowed.

Discrepancies on packing lists

Any discrepancy resulting in a request for credit and or replacement must be reported within three working days of receipt by the customer and verified by www.crumbncrust.com. www.crumbncrust.com does not ship any no-charge replacement materials. In the event of a replacement the materials will be processed and billed as a new order with credit against the original invoiced order completed to correct the original order.

Returns

www.crumbncrust.com does not accept returns of any food related products. In the event of a customer wishing to return stock non-food products less than one year old which are not considered defective products by www.crumbncrust.com there will be a 25% restocking charge deducted from the credit and the returning entity must pay all freight charges. In addition the returning entity is response for packaging and shipment of said return to ensure the materials are received in good condition by www.crumbncrust.com upon return. www.crumbncrust.com does not accept www.crumbncrust.com will not accept any returned goods without an RMA (Returned Material Authorization).